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KellyTrinity, NC
Staff
Reviewed April 28, 2024
My name is Kelly **. I called Roto Rooter today for a water leak. They were so friendly and these guys were awesome. The job was completed and they were so polite and professional. I would recommend their service to anyone. Thank you Danny ** and CJ for all your hard work.
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AmberZanesville, OH
Staff
Reviewed April 22, 2024
In response to my previous review the manager Aaron had reached out to me and brought with him a coworker. I forget his name. They both were amazing! Here to find out we had bigger issues going on than what the technician would have been able to see. He was great at explaining what he believes might be happening. He’s explaining everything to our village administration for us. I feel at ease knowing we are headed in a step in the right direction. He was very informative and continues to check in on us. He gave us a couple options on how to fix the issue.
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BobMinnetonka, MN
Installation & SetupPunctuality & Speed
Reviewed Nov. 23, 2023
Had Roto-Rooter out to unclog my 50 year old toilet a few times. After the toilet overflowed took their advice and replaced the toilet. Ordered one from Home Depot, and had Roto-Rooter installed it. Installation took a couple of hours, even replaced the flange. Have a Roto-Rooter supplied fan and a dehumidifier running upstairs in my bathroom right now. Overall I have been very happy with the quality and speed of the work.
Edward CDecatur, GA
Staff
Reviewed Oct. 22, 2023
MIke from Roto Rooter came at 12:00 noon, replace my hot water tank within 3 hrs. He's was very professional and knowledgeable and knew his job very well. I would recommend MIke to anyone needing a professional plumber. This was on Sunday 10/22/23. Thanks Edward **
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RayGlen Allen, VA
Installation & SetupStaff
Reviewed July 15, 2023
Jarrelt ** came to unclog my toilet but the toilet was old and I got a new one install. He was very friendly and explain everything clearly and I'm very happy with my new toilet. He clean up everything nicely. He was very polite. Great service.
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CedricEvanston, IL
Staff
Reviewed May 14, 2024
I had a tech that was incredibly smart, polite, and just all around knowledgeable about the job. John G was his name and this young man was very pleasant to be around and fixed everything in a timely manner.
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Johnhom*osassa, FL
Customer ServicePunctuality & Speed
Reviewed May 13, 2024
Called Roto-Rooter on a Saturday morning for a leaking valve behind my washing machine. Their website claims they have local plumbers working for them, when it appears they just serve as a nationwide referral service meaning they have no control over the local plumbers. I was given a four hour window for the response time and told the the plumber was "just finishing up an earlier job" and I would be next. Four hours later - no plumber. Called back and was again told he was "just finishing up an earlier job" and I would be next. Also the Roto-rooter had been unable to reach him by phone. Hour five, still no plumber. My water was shut off the whole time. Finally gave up and found a local plumber who responded in less than an hour and completed the job in 30 minutes. Lesson: Do NOT use this company.
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Roto-Rooter
Pinned
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is Pat.Swanson@rrsc.com. Please also include a copy of this review.
Thank you,
Pat Swanson
Customer Satisfaction Manager
BrucePalatka, FL
Customer Service
Reviewed May 6, 2024
Scheduled to come on Saturday 4:00-7:00 PM. After waiting 3.5 hours, received a call at 6:30 saying "we don't do night calls in that area". FYI, it's a 55+ Senior citizen MHP. Said they'll come next day between 8:00 AM-12:00 PM. Technician shows at 11:30 AM, looks under the sink, and says he can't repair due to a specific part he doesn't have. Said he'll come out next day 8:00 AM-12:00 PM. At 10:30 AM the next day, I call to get an ETA. They said "the technician is off today. Perhaps tomorrow." I cancelled with Roto-Rooter permanently!!
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Roto-Rooter
Pinned
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is Pat.Swanson@rrsc.com. Please also include a copy of this review.
Thank you,
Pat Swanson
Customer Satisfaction Manager
AnilSugar Land, TX
Reviewed May 2, 2024
Roto Rooter is a dishonest company. Their business model is to rip you off. On April 27, I had a small water leak in attic. I have a bad back and can not go to attic. The plumber told me that he will have to replace an 8 to 10 feet copper pipe and will take at least 4 hours to do it for $ 1500. After I said OKAY, another plumber came, finished job in 40 minutes, replaced 2 feet copper pipe. They had told me that they will have to cut sheet rock. Plumber who worked on it said it is not needed. My regular plumber said it is $ 300.00 Job. Rip off, Rip off.
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Roto-Rooter
Pinned
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is Pat.Swanson@rrsc.com. Please also include a copy of this review.
Thank you,
Pat Swanson
Customer Satisfaction Manager
Resolution In Progress
LarkinNorfolk, VA
Verified purchase
Customer ServiceInstallation & SetupPrice
Reviewed May 1, 2024
I got in contact with Roto Rooter originally on their website to book an appointment. I manage the property in VA, but was not local at the time so I only had distant contact with the company. The online booking was convenient, and that is where the good news ends. They called me 4 times the day of to first remind me of my appointment, which is standard, then to let me know who my technician was, then to notify me it would be later, and again to cancel the appointment. Only two of the calls came from the same number, which made it difficult to keep track of who was who to say the least. They didn’t call to reschedule, I had to call them.
The second appointment went slightly better. Once again, call to notify me of my technician, then a call from the technician when they arrived, and then every single subsequent action. Over 7 calls this go around. They have no way to process billing online, and told me that was the reason they could not email me the bill to pay and instead had to give the details of payment over the phone to the technician. Which doesn’t seem like a great idea, but they weren’t offering up any other options. It was extremely pricey for the minimal services they were offering. And it got progressively worse and significantly more expensive the longer they went on. When all the work was completed, I was so relieved to just be done with it that I wasn’t overly phased at the bill until after. This would be where it ends if this were a 2.5 star sort of review.
It’s been a few months now, and the issues are back, slightly less severe, but still present and very irritating. I’ve been working with a different, local, company and so far, it’s been much better. Effective communication, reasonable response times and fair prices. A completely opposite experience. I will never work with them again and I definitely won’t be recommending them.
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Roto-Rooter
Pinned
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is Pat.Swanson@rrsc.com. Please also include a copy of this review.
Thank you,
Pat Swanson
Customer Satisfaction Manager
