ARS/Rescue Rooter Review - Today's Homeowner (2024)

American Residential Services (ARS)/Rescue Rooter is a national plumbing company known for its affordability and exceptional service. Founded in 1975, the company offers an industry-leading service guarantee to provide ultimate peace of mind to its customers. It also maintains below-average pricing and offers a wide range of routine and emergency services, making it a great option overall.

This ARS/Rescue Rooter review will discuss the company’s service offerings, costs, overall value, and more. We’ll also evaluate ARS in light of the dozens of other plumbing companies we’ve reviewed and hundreds of customer reviews to help you decide if this is the best company to tackle your plumbing issue.


Our Rating

Based on our 23-point rating system.


Exclusive Offer:

Save Up to $300 On a New Water Heater!

Year Founded:


BBB Rating:


Avg. Price Range:


State Availability:

24 states

Our Preferred Plumbing Providers

Today’s Homeowner recommends a few top plumbing companies to our readers. See these providers and their money-saving promotions below:

Top Pick



Limited Time:

Save Up to $300 On a New Water Heater!

Best Discounts/Financing



Limited Time:

$75 Off Plumbing or Drain Cleaning

Our Take on ARS/Rescue Rooter

ARS/Rescue Rooter is one of our top-rated plumbers in the country. It is known to provide outstanding customer service and guarantees all the work it completes for an entire year. That guarantee includes coverage for additional equipment, time, labor, and materials needed to fix a problem caused or left behind by a technician. This provides the ultimate peace of mind that you get high-quality work and outstanding overall value.

ARS also provides a wide range of services that should cover the needs of most homeowners. Whether you’re looking for routine plumbing services or an emergency sewer line repair, ARS is a one-stop shop for everything you might need. It also offers HVAC and electrical services and installs home monitoring devices and smart home products for a full suite of home services.

The bottom line is that ARS can handle just about any home project you might have, and it does so with high integrity and professionalism.

Pros and Cons of ARS/Rescue Rooter

As you consider your options, you should weigh a provider’s pros and cons to ensure you make the right choice. The tabs below provide a quick glance at ARS’ benefits and drawbacks to help you decide if it suits you and your home.

24/7 service with fast response times for emergencies and next-day service for non-emergencies

Below-average pricing to keep plumbing services affordable

One-year service guarantee to provide ultimate peace of mind

Wide range of services and financing options for accessibility

History of rescheduling non-emergency services

Only available in 24 states

What Plumbing Services Does ARS/Rescue Rooter Offer?

ARS/Rescue Rooter offers many plumbing services, from fixing clogged drains to addressing issues with underground plumbing pipes like main sewer lines. Its list of plumbing services is more robust than you’ll find from many competitors.

In addition, ARS offers heating, air conditioning, electrical, preventative, and monitoring services. These include AC unit tune-ups, ductwork cleaning, heat pump repair, cooling system checkups, indoor air quality monitors, thermostat problems, new HVAC system installations, and more.

The company has three categories of plumbing services:

  • Routine plumbing issues
  • Emergency plumbing issues
  • Large-scale plumbing projects

We’ll explain these and the specific options for service within these categories in the following sections.

Routine Plumbing Issues

Routine plumbing issues are non-emergencies that still need professional help. Some examples include clogged drains, low water pressure, and minor pipe leaks, and most homeowners will often need these services. Below are the routine plumbing services offered by ARS:

  • Clearing clogs and blockages
  • Fixture installation
  • Garbage disposal repair
  • General plumbing repair, including fixture and faucet repair
  • Plumbing for new construction
  • Preventative maintenance
  • Water leak detection

Just about everything you’d find offered by other plumbers, you’ll find from ARS. When it comes to new plumbing installation, though, many other plumbers don’t offer it, but ARS does. If you’re expanding your home or building new construction, ARS can handle roughing in the plumbing and connecting new fixtures for you.

Emergency Plumbing Issues

ARS/Rescue Rooter is aptly named, as it has a full array of emergency plumbing services. To meet the needs of desperate customers, it has customer service representatives ready 24/7 to provide excellent service and fast response times for urgent matters. The emergency plumbing services offered by ARS are listed below:

  • Broken sump pump repair
  • Hot water heater installation, repair, and replacement (including tankless water heaters)
  • Major plumbing leaks
  • Thawing and fixing frozen pipes

The company doesn’t advertise restoration services after emergencies are dealt with, so this is one area where it falls short compared to other providers like Roto-Rooter. It also doesn’t mention mold remediation after a flood, basem*nt pump-out, or water cleanups, so you might need to hire a contractor to restore your home to its pre-emergency status after ARS is done.

Large-Scale Plumbing Projects

ARS also offers some large-scale plumbing repair services. The following is a list of the bigger projects the company mentions on its website that it handles:

  • Commercial plumbing
  • Gas line repair
  • Sewer and water line repair
  • Sump pump repair

Some smaller plumbing companies may not be willing to handle these issues, although many other national providers do. Commercial plumbing is one area where ARS excels above some of the competition, as many plumbers aren’t trained for commercial or industrial plumbing or aren’t comfortable with taking on these more in-depth projects.

ARS/Rescue Rooter Review - Today's Homeowner (5)

Boiler Replacement

Generally, you can expect to pay $5,300$9,500 to replace your home’s boiler. Price will vary for electric, gas, and wood models.


ARS/Rescue Rooter Review - Today's Homeowner (6)

Emergency Plumbing

You can typically expect to pay $68–$450 for emergency plumbing, depending on the severity of the problem at hand.


ARS/Rescue Rooter Review - Today's Homeowner (7)

Ejector Pump

Generally, you can expect to pay between $850$5,500 for a new ejector pump, depending on the type of pump you need.


How Much Does ARS/Rescue Rooter Cost?

Like most plumbers, ARS can’t offer flat-rate pricing for all of its services, as prices vary wildly based on several factors. The company offers up-front pricing estimates, though, so you’ll always know what your project will cost before you agree to service.

ARS comes in below the industry average in cost. You can expect to pay between $100 and $800 for most of the work from this provider, whereas the industry averages range from around $250 to $1,000. The work from ARS is not only affordable, but it’s also super high quality, and all of it comes with a one-year service guarantee.

There are a few things that can influence your pricing from ARS:

  • Your location: ARS has offices in 24 states, and although the offices aren’t independently owned, the pricing can vary based on the cost of living and operating in the state where you’re located. Remote locations might also come with additional trip charges.
  • The work you need to do: The most significant cost factor will be the issue you need to be fixed. We’ve read ARS reviews where customers are quoted $10,000-plus for excavating and clearing roots out of sewer lines, compared to the $100 some customers spend on drain clog clearing. The accessibility of the issue is also going to play a major role in the cost, as ARS charges by the hour for many jobs to cover unknown circ*mstances.
  • The timing of your project: As an emergency plumber, ARS/Rescue Rooter is available 24/7. While that’s outstanding news for homeowners who need fast service on major issues or to prevent severe water damage, the company’s pricing can skyrocket at certain times. If you’re placing a service call on a holiday or in the middle of the night, your price will likely be much higher than if you call during normal business hours.

ARS/Rescue Rooter accepts cash, credit cards, and customized payment plans. Along with already affordable pricing, this company goes above and beyond to make sure its services remain as accessible as possible.

How To Save Money With ARS/Rescue Rooter

ARS offers discounts and coupons for various jobs, depending on your area and the local branch. You can visit and enter your ZIP code to see if discounts and deals are available.

As of this writing, local coupons from the company were only for HVAC services, including AC system installation and HVAC system repair. However, you should check before you request service to see if plumbing deals are posted for your area.

Top Pick



Limited Time:

Save Up to $300 On a New Water Heater!

Best Service Selection



Limited Time:

$100 Off Drain Cleaning Services

Best Discounts/Financing



Limited Time:

$75 Off Plumbing or Drain Cleaning

Where Is ARS/Rescue Rooter Available?

ARS/Rescue Rooter is available in 24 states. You can call the company for routine or emergency plumbing services in the following states:

  • California
  • Colorado
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Kansas
  • Kentucky
  • Maryland
  • Massachusetts
  • Michigan
  • Nebraska
  • Nevada
  • New Jersey
  • North Carolina
  • Ohio
  • Oregon
  • Pennsylvania
  • South Carolina
  • Tennessee
  • Texas
  • Utah
  • Virginia
  • Washington

If you need plumbing services in any of the other 26 states, we recommend Roto-Rooter, which serves all 50 states plus Washington, D.C. You can scroll to the bottom of this page to find a company breakdown for Roto-Rooter and other competitors and to get quotes in areas where ARS isn’t available.

How To Schedule and Get a Quote From ARS/Rescue Rooter

ARS makes scheduling service a breeze by letting customers schedule online or by calling the company’s phone number. Many plumbers don’t offer the convenience of an online scheduling system, so this is another area where ARS shines in terms of the customer service experience.

You can follow the steps below to schedule with ARS. The company has a check box on the form to notify technicians that it’s an emergency, but we recommend contacting your local office via phone for any emergencies to ensure a faster response.

  • Step 1: Head to
  • Step 2: Fill in your name, number, email, and address, and select the service you need from the dropdown menu.
ARS/Rescue Rooter Review - Today's Homeowner (11)
  • Step 3: Tick the “I have an emergency” box if you’re requesting emergency service.
  • Step 4: Click submit.
  • Step 5: A dispatcher will contact you shortly after confirming your details and service appointment date and time.
  • Step 6: In most cases, your plumber will be on-site anywhere from a few hours to a day, depending on the urgency, and a sales rep or quality assurance manager will follow up with you after the job has been completed.

The online contact form is a great option for homeowners who don’t want to get on the phone. However, we will say that it’s not quite as convenient as Roto-Rooter’s online form, which allows you to choose a date and time for your service appointment.

Compare ARS/Rescue Rooter vs. Other Plumbing Providers

ARS/Rescue Rooter has great pricing, good service ratings and customer satisfaction rates and is reasonably affordable and reliable. It also offers one of the best service guarantees in the industry.

That said, you might opt for a more affordable option like Roto-Rooter to keep plumbing repair costs down or a service provider like Benjamin Franklin Plumbing if you’re looking for best-in-class customer service.

The table below briefly compares ARS and some top competitors that might be a better fit based on your needs.

ProvidersARS/Rescue RooterBenjamin Franklin PlumbingRoto-RooterMr. Rooter
Our Score (Out of 100)
BBB Score*A+A+NRA+
Service Area24 states32 states50 states plus Washington, D.C.46 states
Emergency ServicesYesYesYesYes
SchedulingOnline or phoneOnline or phoneOnline or phoneOnline or phone
Customer SupportPhone, email, live chatPhone or emailPhone, email, live chatPhone, email, live chat

Customer Reviews of ARS/Rescue Rooter

Companies in the plumbing industry are prone to negative reviews, as you’ll see if you look at reviews for other national companies like Roto-Rooter. Not only does ARS/Rescue Rooter get above-average reviews for the industry, but it also maintains overwhelmingly positive reviews.

We read through around 50 recent reviews, and just under 50% of those were negative.

Many negative reviews mention that the warranty coverage didn’t include specific parts of the equipment the homeowner needed, which led to inflated equipment prices when it came time to call on the warranty. Some customers also complain about price gouging outside of warranty, but most of the high costs were related to products under warranty that weren’t considered covered components.

Another common complaint we saw in the negative reviews was about technicians trying to upsell unnecessary equipment replacements when a repair could have sufficed. Some customers felt they were being taken advantage of, although it’s worth noting that some of the positive reviews mention that the homeowners were thankful for the more permanent replacement suggestion over the alternative repair.

Some of the most common things mentioned in the positive reviews for ARS included comments about the professionalism and friendliness of all the representatives and technicians.

Other positive reviews mentioned that their service warranty came in handy and was honored as expected, ultimately saving the homeowners money on future repairs.

Overall, the reviews for ARS are much better than the industry average, so it seems clear that you can expect better customer service from this provider than most of the competition.

So, Should You Hire ARS/Rescue Rooter?

We believe ARS/Rescue Rooter is a great option if you’re looking for high-quality plumbing work and peace of mind, all for a below-average price. Whether you need routine plumbing work or emergency service, ARS is an excellent company to consider. It’s also helpful to remember that ARS can act as a one-stop shop for most home services, including electrical work, air conditioner and heating system repair and replacement, plumbing service, and more.

If you want a more affordable company or the provider’s 24-state coverage doesn’t include your area, we recommend you consider Roto-Rooter. On average, this company has lower prices for services and has local branches in all 50 states.

You can use the tool below to get fast quotes for the plumbing services you need from reliable and reputable plumbers in your area.

Get Free Estimates From Professional Plumbers

Match with a plumbing expert to help you with installation or repair.
  • Get Free Estimates

We get questions about ARS’s services and pricing regularly from customers nationwide. We’ll address some of the questions we see most frequently below.

FAQs About ARS/Rescue Rooter

Does ARS/Rescue Rooter unclog sink drains?

ARS/Rescue Rooter provides a wide range of routine plumbing services, including unclogging kitchen and bathroom sink drains. The company’s plumbers usually take between a half-hour and an hour to clear sink clogs, and the typical charge is under $250 per drain.

How does ARS/Rescue Rooter clean drains?

ARS uses a few methods to clear drains, depending on the drain line and the severity of the clog. Its plumbers can use standard drain snakes, motorized drain augers, and hydro jetting to clear blockages. The company also manufactures and sells its branded drain cleaning product called DrainRight Drain Maintainer to help homeowners clear their pipes. This is considered on par with other drain cleaners from stores like Home Depot.

How long is the warranty on ARS/Rescue Rooter?

ARS offers a one-year warranty for all work completed by its technicians. The warranty on components used by the plumbers typically lasts for ten years.

Methodology: How We Rank Plumbing Companies

The experts at Today’s Homeowner are committed to providing the most accurate and transparent information possible so homeowners like you can make an informed decision about home projects. To ensure you have all the information you need for your next plumbing project, our plumbing company reviews focus on what services each company offers, how quickly a plumber can come to your home, and what flexible financing options are available.

Our home improvement experts get all their information from publicly available data. We evaluate customer reviews, talk to professional plumbers, check reviews from organizations, and gather quotes.

A plumbing company receives a total score out of 100 points which are then converted into a five-star rating. To develop our rating system, we analyzed dozens of plumbing companies and created the following five categories:

  • Affordability (25 points): The cost of a plumbing project depends on what needs to be done, so we focus on whether a company offers transparent cost information, accurate estimates, and discount programs. The best plumbing companies also offer flexible financing options to accommodate any budget.
  • Company Reputation (20 points): A plumbing company’s reputation is every bit as important as the services it provides. We analyze customer reviews, Better Business Bureau (BBB) ratings, and each company’s service areas. We also look at how long a company has been in business because experience is a valuable asset in the home improvement industry.
  • Customer Experience (20 points): We evaluate how to contact each plumbing company and how quickly they can be at your door. Our top plumbing companies are available 24/7 and can be at your home within 12 hours of your call, if not sooner.
  • Installation and Repairs (25 points): We evaluate each plumbing company based on the systems they specialize in, such as sump pumps, septic systems, and gas lines. Companies that offer drain cleaning, emergency services, and video inspections of pipe leaks receive the highest scores.
  • Warranty and Post-Installation Support (10 points): Homeowners can trust a plumbing company that backs up its services with a comprehensive warranty. We check if a plumbing company offers a workmanship warranty and examine what that warranty covers. The best plumbing companies offer at least a 30-day workmanship guarantee, while others back up their services with warranties that last a year or longer.

We monitor company data on an ongoing basis to keep rankings and information up to date.

ARS/Rescue Rooter Review - Today's Homeowner (2024)
Top Articles
Latest Posts
Article information

Author: Rev. Porsche Oberbrunner

Last Updated:

Views: 6128

Rating: 4.2 / 5 (73 voted)

Reviews: 88% of readers found this page helpful

Author information

Name: Rev. Porsche Oberbrunner

Birthday: 1994-06-25

Address: Suite 153 582 Lubowitz Walks, Port Alfredoborough, IN 72879-2838

Phone: +128413562823324

Job: IT Strategist

Hobby: Video gaming, Basketball, Web surfing, Book restoration, Jogging, Shooting, Fishing

Introduction: My name is Rev. Porsche Oberbrunner, I am a zany, graceful, talented, witty, determined, shiny, enchanting person who loves writing and wants to share my knowledge and understanding with you.